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Q:Instructions for Return

All Returns must include a 
Return Authorization Number (RMA#) to be accepted.

  1. Email RMA@bidet4me.comto obtain a RMA#.
  2. Please fill out a RMA form downloadable from the website and include when returning product.
  3. It is important you provide the reason for return because we use this information to constantly improve our product line.
  4. We are unable to accept returned products without an RMA#. 
  5. We recommend shipping your return via UPS, FedEx, or other common courier that tracks shipments, as we cannot be responsible for lost or damaged packages.
  6. Once the item has been processed at the return facility and determined to be in eligible condition, you will receive an email confirmation that a refund has been issued to the credit card on file, less shipping and handling charges (if applicable) and any restocking fees that apply.

EXPEDITED RETURN PROCESSING: To help in expediting the returns process, please email RMA@bidet4me.comwith the tracking number and RMA number once the item has been shipped back to the return facility.

If you have questions regarding your return, please contact our customer service department at

Q:Damage or Errors in Shipping

If your shipment appears to be damaged, do not accept the package. Instruct the shipper to return to sender. If, once opened, you find that the item(s) have been damaged in transit or are defective, please contact us immediately at

Please Note: Damaged or Defective products can only be "exchanged" for the exact same product.

Once your email or call is received, we will provide you with a Return Authorization Number (RA#) and issue a pre-paid return label to pick up the damaged merchandise. A replacement product will be shipped at no charge, provided the product is returned to us within 14 days from the original invoice date.

Q:Cancellation of Orders

Orders cannot be cancelled if they have already been allocated at the warehouse or shipped. Our standard return policy applies to all refused items. Items that are refused by the recipient will incur a 15% standard restocking fee. Shipping charges are non-refundable for refused shipments.

Q:How do I know if my toilet set is round or elongated?
How do I know if my toilet set is round or elongated?
Date : 2010-06-01 22:27:29

How do I know if my toilet set is round or elongated?

The most common residential toilet bowl used to be round, especially when space was tight, but the trend is now to elongated bowls.

Most commercial bowls are elongated. Round bowls take up less space and are easier to clean around, but men tend to prefer elongated bowls because of this extra space in front. An elongated bowl is approx. two inches longer than a round bowl. This results in a larger target area and less drip on the bowl, thus improving sanitary conditions.

SIZE is important when you're buying a flip toilet potty seat. Measure your toilet to determine whether your bowl is

  • elongated (approximately 18 1/2" long)

  • round (approximately 16 1/2" long)

Measure from center front of bowl to center of the hinge post holes (Not the Tank) . In the U.S., the standard distance between hinge post holes is 5 1/2". Click on the size of your fixture above.

       Elongated VS Round Toilet                                          Elongated VS Round Shape _Advance Bidet

Elongated VS Round Toilet     Elongated VS Round Shape _Advance Bidet

Bidet4me E-200A Advance Bidet only available in Elongated Shape

Electronic Bidet Seat with Dryer and Deodorizer
Sale $549.99 (Retail $769) plus Free Shipping in USA



Q:How to Buy your Bidet

Follow these steps to select the right Bidet for your toilet:

Step 1: Determine if your toilet is "One Piece" or "Two Piece". Review the graphics below:

One-Piece Toilet
Two Piece toilet

One Piece Toilet

Two Piece Toilet

The toilets water tank is molded to the toilet bowl. The toilets water tank is separate from the toilet bowl.

Step 2: Determine if your toilet is "Round" or "Elongated". Review the graphics below:



If "A" measures 17.5" or less from the middle of the two seat bolts to the outside edge of the toilet bowl. If "A" measures 17.5" or more from the middle of the two seat bolts to the outside edge of the toilet bowl.

Please contact our technical department (626-247-4150 or email to if you have a question.

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